This Privacy Policy describes how IntegrAIte LLC ("we," "us," or "our") collects, uses, and protects information when you use our services, including VoiceLens.

## 1. Information We Collect

1.1 Account Information

When you create an account, we collect your name, email address, company name, and payment information.

1.2 Voice AI and Conversation Data

When you use VoiceLens, we may process:

- Conversation transcripts and recordings from your connected voice AI systems

- Call metadata (duration, timestamps, phone numbers)

- AI-generated analysis and insights

- Performance metrics and analytics

1.3 Usage Data

We automatically collect information about how you interact with our services, including pages visited, features used, and session duration.

1.4 Device Information

We may collect device type, browser type, IP address, and operating system information.

## 2. How We Use Your Information

We use collected information to:

- Provide, maintain, and improve our services

- Process transactions and send related information

- Generate analytics and insights for your dashboard

- Communicate with you about updates, support, and marketing (with consent)

- Detect and prevent fraud or abuse

- Comply with legal obligations

## 3. Third-Party Service Providers

We use third-party services to operate VoiceLens, including:

Voice AI Providers

- Retell AI, OpenAI, and similar providers for voice AI functionality

- These providers may process conversation data according to their own privacy policies

Payment Processing

- Stripe for payment processing

Analytics

- Google Analytics and similar tools for usage analytics

Infrastructure

- Cloud hosting providers (AWS, etc.) for data storage and processing

We require our service providers to protect your data and use it only for the purposes we specify.

## 4. Data Sharing

We do not sell your personal information. We may share data:

- With service providers who assist in operating our services

- To comply with legal requirements or respond to lawful requests

- To protect our rights, privacy, safety, or property

- In connection with a merger, acquisition, or sale of assets (with notice)

## 5. Agency Client Data

If you use VoiceLens to manage voice AI for your clients:

- You are responsible for obtaining necessary consents from your clients

- You agree that your use complies with applicable laws

- We process client data on your behalf as a data processor

- Client data is segregated by account and not shared across accounts

## 6. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

- Encryption in transit and at rest

- Access controls and authentication

- Regular security assessments

- Employee training on data protection

However, no method of transmission or storage is 100% secure.

## 7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account termination:

- Account data is deleted within 90 days

- Conversation data may be retained for up to 30 days for backup purposes

- We may retain certain data longer if required by law

## 8. Your Rights

Depending on your location, you may have the right to:

- Access your personal data

- Correct inaccurate data

- Delete your data

- Object to or restrict processing

- Data portability

- Withdraw consent

To exercise these rights, contact us at [email protected].

## 9. California Residents (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to opt out of the sale of personal information. We do not sell personal information.

## 10. International Users

Our services are hosted in the United States. If you access our services from outside the US, your data may be transferred to and processed in the US.

## 11. Cookies

We use cookies and similar technologies to:

- Maintain your session and preferences

- Analyze usage patterns

- Improve our services

You can manage cookie preferences through your browser settings.

## 12. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect information from children.

## 13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or through the service. Continued use after changes constitutes acceptance.

## 14. Contact Information

For questions about this Privacy Policy or our data practices, contact us at:

Email: [email protected]

Company: IntegrAIte LLC